CANCELLATION POLICY

At Salon Serenity, your appointment is reserved exclusively for you. We value your time and ask that you respect ours the same way. We kindly require at least 72 hours notice for any cancellations or rescheduling. ** Changes made within 48 hours will result in a 50% service charge. *** Same-day cancellations or no-shows will be charged 100% or the scheduled service. This allows us the opportunity to offer your appointment to another guest. a VALID card on file is required to book all appointment. ** Your card on file will ONLY be charged in the event of a late cancellation or no-show. No charges are made prior to your appointment unless otherwise discussed. Late Arrivals- We understand that life happens. * Arriving more than 10-15 mins late may require us to modify or reschedule your service. Full service pricing still applies. We are committed to providing a seamless, luxury experience for every guest. this policy ensures